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   Contact Information

Please feel free to contact Factory Direct Cigars with any questions or concerns you may have regarding purchases, our web site or anything else you need assistance with. We will do our absolute best to answer your questions or resolve any problems in a timely manner.

To assure you receive the best service and most timely response, please choose the appropriate contact team below. Your satisfaction is our main priority and most questions will be responded to within 24 hours.

   Technical Support Information

If you are having any problems accessing the website, account information or web pages are not viewable to you please submit all technical problems to our tech support team. Please be as detailed as possible when submitting technical problems.

E-mail: technicalsupport@factorydirectcigars.com

   Customer Service Information

Please address all other questions directly to our Customer Service Department.

E-mail: customerservice@factorydirectcigars.com

   Snail Mail

Raynat Enterprises Inc.
dba / Factory Direct Cigars
448 Cummings Street
Suite 243
Abingdon, Virginia 24210
(561) 204-5109
(866) 500-1002 (USA only)


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Factorydirectcigars does not sell tobacco or tobacco related products to anyone under the age of 21. If you are under the age of 21 please leave this website immediately. Factorydirectcigars is not responsible for misprints on the web site, we encourage you to email customer service with any questions prior to purchasing.

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